789h Casino Privacy Policy — How We Handle Your Personal Data

789h Casino is committed to safeguarding the personal information of every Filipino player who uses our Platform. This Privacy Policy sets out in clear, plain terms how 789h processes your personal data — from the moment you visit 789h.bio through your entire player lifecycle, including account registration, gameplay, deposit and withdrawal activity, and any communications you have with our support team.

This Policy applies to all 789h services accessible through 789h.bio, including live casino games, slot games, bingo, sports betting, the player account dashboard, promotional features, and all customer support channels. It applies regardless of whether you access 789h from a mobile device in Manila, a desktop computer in Cebu, or any other location in the Philippines.

This Privacy Policy should be read alongside the 789h Terms & Conditions and the Responsible Gaming Policy, which together form the full framework governing your relationship with 789h.

For the purposes of the Data Privacy Act of 2012 (RA 10173) and all applicable Philippine data protection regulations, the data controller responsible for the personal data collected through the 789h Platform is:

As the data controller, 789h determines the purposes and means by which your personal data is processed. Where 789h engages third-party processors (such as payment gateway operators, KYC verification service providers, and game software suppliers), such processors act only on 789h's documented instructions and under contractual obligations consistent with RA 10173.

789h collects personal data across several categories depending on how you interact with the Platform. The table below provides a structured overview:

789h does not collect or store full credit or debit card numbers. Payment card data is handled exclusively by PCI-DSS compliant payment processors, and 789h retains only truncated card identifiers (last four digits and card type) for reference purposes.

789h collects personal data through the following means:

• Direct collection: Data you actively provide during account registration, KYC submission, deposit and withdrawal requests, support interactions, and promotional participation.
• Automated technical collection: Data collected automatically when you access the Platform, including IP addresses, device identifiers, browser and operating system details, and session activity logs. This is handled through server logs and analytics tools.
• Cookie and tracking technologies: Cookies, pixel tags, and similar technologies that record your preferences, session continuity, and browsing behaviour on the 789h Platform. See Section 9 (Cookies & Tracking) for full details.
• Third-party processors: Identity verification data returned from KYC service providers after document and biometric verification; transaction confirmation data from payment processors (GCash, Maya, BPI, BDO, Metrobank, Visa, Mastercard, etc.).
• Regulatory sources: Data provided to or received from PAGCOR and relevant Philippine government bodies as required for regulatory compliance, anti-money laundering (AML), and counter-terrorism financing (CTF) obligations.

Under the Data Privacy Act of 2012 (RA 10173), 789h relies on the following legal bases for processing your personal data:

• Consent: Where you have given 789h clear, informed, and specific consent to process your data for a defined purpose — including consent to receive marketing communications and to use non-essential cookies.
• Contractual necessity: Processing required to fulfil 789h's obligations to you under the 789h Terms & Conditions — including account management, game provision, deposit processing, withdrawal execution, and customer support.
• Legal obligation: Processing required to comply with PAGCOR licensing obligations, the Anti-Money Laundering Act (AMLA), the Terrorism Financing Prevention and Suppression Act, RA 10173, and any other applicable Philippine law or regulatory directive.
• Legitimate interests: Processing necessary for 789h's legitimate business interests — including fraud prevention, platform security, service improvement, and responsible gaming monitoring — provided that such interests are not overridden by your privacy rights.

789h uses the personal data it collects for the following purposes:

• To create, verify, and manage your 789h account
• To process deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other supported Philippine payment methods
• To conduct KYC verification and ongoing customer due diligence as required by PAGCOR and AMLA
• To provide and deliver all games, live dealer services, sports betting, bingo, and other Platform features
• To apply and administer responsible gaming tools including deposit limits, loss limits, cooling-off periods, and self-exclusion
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct
• To provide customer support and respond to your enquiries and complaints
• To send you transactional communications — including deposit confirmations, withdrawal notifications, password reset codes, and security alerts
• To send you promotional and marketing communications where you have provided consent — you may opt out at any time
• To analyse platform usage and improve the 789h experience for Filipino players
• To comply with all applicable Philippine laws, PAGCOR requirements, and lawful orders from competent authorities

789h does not sell, rent, or trade your personal data to third parties for their own marketing purposes. 789h shares your personal data only in the following circumstances and only to the extent necessary for each purpose:

• Payment processors: GCash (Mynt), Maya (PayMaya Philippines Inc.), BancNet, Visa, Mastercard, BPI, BDO, Metrobank, and other payment service providers — for the purpose of processing your deposit and withdrawal transactions.
• KYC and identity verification providers: Specialist third-party providers engaged by 789h to verify government-issued IDs and perform biometric checks as required by PAGCOR and AMLA.
• Game and technology providers: Licensed game studios and software providers whose titles are available on the 789h Platform — limited to the data necessary to deliver the game session and record outcomes.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), Philippine law enforcement agencies, and courts of competent jurisdiction — where disclosure is required by law, court order, or binding regulatory directive.
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by 789h, under binding confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, asset sale, or restructuring involving 789h, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third parties with whom 789h shares personal data are required to process such data in compliance with RA 10173 and any other applicable data protection obligations.

789h retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law:

Upon expiry of the applicable retention period, 789h will securely delete or anonymise your personal data in accordance with RA 10173 and the NPC's published data disposal guidelines. Anonymised, aggregated data (which cannot identify any individual) may be retained indefinitely for statistical and analytical purposes.

789h uses cookies and similar tracking technologies on the 789h.bio Platform. Cookies are small text files stored on your device when you visit a website. They serve several functions essential to the proper operation of the 789h Platform and the personalisation of your experience.

789h uses the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function — including session authentication cookies that keep you logged in to your 789h account, security tokens, and load-balancing cookies. These cannot be disabled without preventing access to account-dependent features.
• Functional cookies: Remember your preferences such as language settings, game filter selections, and display preferences. Disabling these will not prevent access to the Platform but may reduce the quality of your experience.
• Analytics cookies: Collect anonymised information about how visitors use the 789h Platform — including which pages are most visited and how players navigate between sections. 789h uses this data to improve the Platform experience.
• Marketing and targeting cookies: Used to serve relevant promotional content to you on the 789h Platform. These are only placed with your consent and can be withdrawn via your cookie preferences at any time.

You can manage cookie preferences through your browser settings or through the 789h cookie preference panel. Blocking strictly necessary cookies will prevent login functionality. Blocking analytics and marketing cookies will not affect your ability to play games or conduct transactions on 789h.

789h implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption on all data transmissions between your device and the 789h Platform
• Encrypted storage of sensitive personal data and financial records at rest using industry-standard encryption algorithms
• Role-based access controls ensuring that 789h staff can only access the personal data necessary for their specific job functions
• Multi-factor authentication for all internal administrative systems
• Regular penetration testing and vulnerability assessments conducted by independent security specialists
• Transaction monitoring systems that detect and flag unusual account activity in real time
• Staff training on data protection obligations under RA 10173 and 789h's internal data handling procedures
• Incident response procedures aligned with NPC notification requirements under RA 10173

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights regarding your personal data held by 789h:

• Right to be Informed — You have the right to know what personal data 789h collects about you, why it is collected, how it is used, and with whom it is shared, as described in this Privacy Policy.
• Right to Access — You may request a copy of the personal data 789h holds about you. 789h will respond to verified access requests within 30 calendar days of receipt.
• Right to Rectification — If any personal data 789h holds about you is inaccurate or incomplete, you have the right to request correction. Account details can be updated via your profile settings or by contacting support.
• Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to 789h's legal retention obligations under PAGCOR regulations and AMLA.
• Right to Object — You may object to the processing of your personal data based on legitimate interests, including profiling for marketing purposes. You may opt out of direct marketing at any time.
• Right to Data Portability — You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Withdraw Consent — Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to File a Complaint — If you believe 789h has violated your privacy rights, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines through the NPC's official complaint mechanism.

To exercise any of these rights, contact 789h's Data Privacy team at [email protected]. Please include your registered mobile number or email address and a clear description of your request. 789h will verify your identity before processing any data subject request.

The 789h Platform is strictly intended for adults aged 21 years or older 21+, in accordance with PAGCOR's minimum age requirement for casino-style gambling in the Philippines. 789h does not knowingly collect personal data from individuals under the age of 21.

Age verification is a mandatory component of the 789h KYC process. No account may proceed to real-money wagering until the account holder's age has been verified using a valid Philippine government-issued ID.

If 789h becomes aware that personal data has been collected from an individual who is under 21 years of age, 789h will immediately suspend the relevant account, delete the personal data collected, and return any deposited funds to the originating payment method. If you believe a minor has registered a 789h account, please contact us immediately at [email protected].

789h reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or NPC guidelines. The most current version of this Policy will always be available at 789h.bio/privacy-policy.

Where changes to this Policy are material — meaning they significantly affect your rights or how your data is processed — 789h will notify registered players by email to their registered address and/or by displaying a prominent in-platform notice at least seven (7) calendar days before the changes take effect.

Your continued use of the 789h Platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure by contacting support.

The effective date and last updated date shown at the top of this page reflect when this version of the Privacy Policy was introduced. All prior versions are superseded by the currently published version.

For any privacy-related enquiry, data subject rights request, or concern about how 789h handles your personal data, please contact 789h's Data Privacy team:

When submitting a privacy request to 789h, please include: your full name, the email address or mobile number registered to your 789h account, the specific right you wish to exercise or the nature of your concern, and any relevant account details. 789h will verify your identity before processing your request to protect against unauthorised access to your personal data.